Services

I create fully customised, tailored solutions that address the unique needs of each business I work with. My process is built on three key pillars:

  • Systems and Process Change

My work is iterative, which means that I gather information and present my findings in stages, to ensure we’re moving in the right direction as quickly and effectively as possible. This approach allows me to get to know the inner workings of your organisation and see what needs to be tweaked, improved, or outright overhauled to clear a path to success. I also spend time getting to know your people, since getting your staff engaged, onboard, and excited is crucial to the outcome of any change management project.

  • Organisational Anthropology

I don’t just show up with a generic training package and make it fit your business. I approach my work as an anthropologist, treating every client as a unique entity to be explored and understood on a deep level. I look for the patterns, connections, and subtleties of your organisation and identify the elements that can unlock the most meaningful changes.

  • Documentation

I’ve got my documentation down to a science, with over 20 years of experience creating high-quality process documentation and training materials — I even wrote a PhD on the topic. I make sure you’re set up for lasting success with detailed documentation that covers the technical information you need to know as well as how to manage specific cultural needs of your organisation.

My services run the spectrum of change and process management, from the big picture, such as strategy and process design, to the granular, such as software training and project management.

Change Management

Organisations don’t change — people do! I help you identify the long-term changes that will scale and grow your business and get your staff on board by proactively addressing the political, social, and environmental contexts that present barriers to change.


Project Management

Meaningful business growth is built on good practices and procedures. I help you streamline your operations so that projects get done on time and on budget.


Process Design and Integration

Together, we’ll create and integrate the processes that can turn your business strategy into tangible success.


Critical Thinking and Problem Solving

Solutions start with thinking deeply about a problem. I take a critical lens to your operations to see what’s working and what could be improved. Then, I use that information to develop and deliver sustainable solutions that address the unique needs of your organisation.


Stakeholder Management

For change to happen smoothly, the needs of every stakeholder have to be considered. I lay the way for successful transitions by identifying the often complex and competing needs of the various stakeholders involved and offer solutions that everyone can agree on.


Software Training

The latest and greatest tech isn’t worth much if your staff can’t (or won’t) use it. I offer detailed training and support so that you get the most out of your investment in software.


Flexibility and Adaptability

In a fast-changing world, flexibility and adaptability are everything. I’m a master of pivoting in order to provide the solutions that make sense for where your business is today and where it’s going tomorrow.